Return and Refund Policy
Returns, Refunds & Exchanges
We want you to be happy with your purchase. If something isn’t quite right, here’s how returns, refunds, and exchanges work for orders shipped to Canada.
Important Information:
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Return Window: 30 days from the delivery date
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Restocking Fee: None
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Refund Timeline: Processed within 7 days after we receive your return
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Return Shipping Costs: The customer is responsible for return postage
This policy is subject to our Terms of Service.
How to Return an Item
Step 1 – Contact Us
Please email support@teresa-toronto.com with your order number and the reason for the return.
Returns without prior approval will not be processed.
Step 2 – Follow Our Instructions
Once your return is approved, we will provide you with the required return address and shipping instructions.
Step 3 – Package Carefully
Please ensure the item is securely packaged to prevent damage during transit.
Note:
Return shipping costs are the responsibility of the customer.